25.10.20
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COMMUNICATION

Communication - Clearly and effectively exchange information, ideas, facts, and perspectives with persons inside and outside of an organization. (NACE Competencies for a Career-Ready Workforce)

Skills / Knowledge

  • Listen Actively
  • Speak with Clarity and Precision
  • Appropriate Tone and Choice
  • Question Assumptions

Earning Criteria

Required

skill

To earn the communication micro-credential, students must demonstrate proficiency in the following areas (Education Design Lab Durable Skills Sub-Competencies):

Listen Actively - Form productive working relationships; ensure that others feel heard and valued; and grasp and retain information.

  • Paraphrases the speakers concerns

  • Ask clarifying questions

  • Express empathy

  • Uses body language to show engagement

  • Refrains from giving advice

Speak w/ Clarity + Precision - Communicate ideas and information effectively, minimizing confusion and misinformation

  • You focus on what the speaker is saying

  • Establishes a clear protagonist

  • Provides clear call to action

  • Shows confidence

  • Uses time constraints effectively

Appropriate Tone + Choice - Adjust communication style and approach for different settings; build rapport; and communicate up and down the organization.

  • States disagreement clearly

  • Avoids defensiveness

  • Remains calm and positive

  • Demonstrates respect for other person(s)

  • Articulates clear request

Question Assumptions - Resist easy answers; probe more deeply; and improve the problem-solving process.

  • Identifies stated assumptions underlying the reasoning

  • Identifies hidden or unstated assumptions underlying the reasoning

  • Explains approach for determining if assumptions are true

  • Determines if assumptions should be accepted or rejected

knowledge

Pre/Post Test for the sub-competencies: 

  1. Can I establish and maintain strong working relationships?

  2. Can I make others feel valued and respected?

  3. Can I accurately understand and remember what others are saying?

  4. Can I effectively convey my ideas and information to others? 

  5. Can I avoid confusing or misleading others?

  6. Can I adapt my communication style to different situations and audiences? 

  7. Can I build strong relationships with others?

  8. Can I communicate effectively with people at all levels of an organization?

  9. Can I avoid accepting easy answers? 

  10. Can I ask probing questions to get to the root of an issue? 

  11. Can I improve my problem-solving by questioning assumptions?